Vroom’s goal is to make car buying as easy as ordering a pizza: buy a car online and we’ll ship it to your house. We embarked on a major overhaul of all internal software in order to streamline and scale our vehicle operations.
There were 3 major problems to solve in this project:
Much of the Ops team’s existing software often failed to match their exact needs. As a result, many users also relied on inefficient workarounds, such as paper and pen solutions.
For the operations team to run with fine-tuned efficiency, they need thorough, real-time data.
The operations team relied on 13 separate web apps to perform their daily tasks. Most of these apps were outdated and needed to be deprecated.
Of the five UX designers at Vroom, two of us focused on designing the company's internal software. We keep constant, open communication with our managers, engineers, and end users. We followed a dual-track scrum model, as outlined in the diagrams below.
For each project, our UX team follows the steps outlined below:
Our team continually ships new software and features like a well-oiled machine. As a result, Vroom operations becomes more efficient, data-driven, and effective every day.